Designed and migrated a new ServiceNow platform serving 1.3M customers across 29 federal agencies.

• Replaced 180 workflows and 30+ years of legacy data
• Gathered 500+ functional stories
• Supported a $5M contract

Co-developed KPMG’s firmwide “Art of Storytelling” enablement as part of the Consulting Council.

• Received storytelling training
• Reshaped narrative strategy for client engagement and sales
• Curated content for practice development

Power Platform solution for onboarding, search, and workflow unification across a 80-person team.

• ERD-based SharePoint structure
• Built Power Apps for profiles + people finder
• Automated flows for onboarding and data sync

Firm-aligned planning poker tool to support SAFe sprint estimation.

• Built with Power Apps

Led the design and launch of a Medicaid Management Information System (MMIS) cloud operations platform adopted by multiple state governments.

• Tech: RedHat OpenShift, AWS GovCloud, Snowflake, ServiceNow
• Team: 26-person cross-functional team; $1.9M budget
• Highlights:
  • Architected shared services model for O&M, ICAM, SLAs
  • Built P&L simulator for milestone-driven funding
  • Delivered SOPs, RFP responses, and full implementation

Standardized service delivery for 50+ KPMG clients via a unified CSM/ITSM/ITBM platform and a new Service Management Framework.

• Managed 3 concurrent $1M+ budgets
• Migrated 50 clients
• Delivered RMFs, legal/contracting approvals, and onboarding demos

Led the launch of an Azure-based cybersecurity testing platform used by 100+ clients.

• Procured 20+ penetration tools and developed RMFs
• Created asset lifecycle and vendor renewal systems
• Featured in external marketing for efficiency and innovation

Built a centralized tracker and AI intake framework via Microsoft Power Platform.

• Evaluated 20+ monthly submissions
• Influenced $1M+ in internal funding
• Enabled executive visibility and prioritization

Evaluated 50+ vendors for chatbot, AI, and service tooling integration.

• Recommended top 2 vendors for contracting
• Designed shared service model integrating with ServiceNow

• 📈 Forecasting Optimization: Refined ML models for franchise performance
• 💵 Cash Module: Created cash management feature via client sentiment analysis
• 🧱 Legacy Modernization: Migrated 3,000+ restaurants from 30-year legacy platforms

Defining and executing the product vision and roadmap for ServiceNow AI solutions used across the Warner Bros. Discovery Enterprise.

• Now Assist
• AI Agents
• Agentic workflows
• Predictive intelligence

Market analysis assistant using Azure AI and OpenAI models.

• Combines sentiment scoring and financial news summarization
• Powered by Azure SQL + Blob Storage

Generates travel spending guidance based on user goals and destination data.

• Tech: Streamlit, Python, OpenAI, Power BI
• Built to improve travel planning clarity

Design system for a pet-friendly, renter-attractive outdoor space.

• Used zoning data + renter research
• Phased implementation with tools like Canva and Google Earth